General terms and conditions

1. Introductory provisions and provider details

1.1 These general terms and conditions (the “Terms”) govern the rights and obligations between the provider and the customer when booking and providing the service of renting a paved area with transfer to M. R. Štefánik Airport Bratislava (the “airport”).

1.2 Provider:

• Viťúz s. r. o., Nám. Hraničiarov 2450/21, 851 03 Bratislava – Petržalka
• Company ID: 57 773 157, tax ID: 2123089353, the provider is not a VAT payer
• registered in the Commercial Register of the Bratislava III District Court, section: Sro, file no. 201983/B
• Site address: Pri starom letisku 4, 831 07 Bratislava
• E-mail: info@flinstonesparking.sk
• Phone (also for the transfer): +421 903 431 720
• Web: www.flinstonesparking.sk

1.3 Supervisory authority: Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region, Prievozská 32, 820 07 Bratislava.

1.4 The customer is a natural or legal person who orders the service. If the customer is a consumer, they have rights under Act No. 108/2024 Coll. on Consumer Protection and the Civil Code; these Terms cannot limit them.

2. Subject of the service

2.1 The service consists of renting a paved area of 5 m × 2.5 m for a passenger car weighing up to 3.5 t for the agreed period and a free transfer of the customer and fellow passengers from the site to the airport and back.

2.2 This is a rental of a paved area of 5 m × 2.5 m, not safekeeping of the vehicle. The driver parks the car themselves and keeps the car keys.

2.3 The site and the transfer operate 24 hours a day. The site is fenced, lit and monitored by a camera system.

3. Booking and conclusion of the contract

3.1 The customer books via the form at www.flinstonesparking.sk. Before submitting, the customer sees the total price and must confirm having read these Terms.

3.2 An online booking can be made no later than 24 hours before the planned arrival at the site. A shorter notice can only be arranged by phone at +421 903 431 720, subject to availability.

3.3 The contract is concluded when the “Booking confirmation” e-mail is delivered to the e-mail address given in the booking. For online payment, the confirmation is sent after successful payment via the payment gateway. For payment on site (cash or card via the terminal in the office), the confirmation is sent after the booking is submitted and the customer pays on arrival at the site. Submitting the form alone does not constitute a booking.

3.4 By confirming the booking, the provider undertakes to secure one free paved area for the customer for the time stated in the confirmation. The customer shows the confirmation on arrival (on a phone is fine).

3.5 The customer is responsible for the accuracy of the booking details (in particular e-mail, phone, registration number, arrival and return times).

4. Price and payment

4.1 The price is set according to the price list valid at the time of booking and the number of rental days. Prices are in euros; the provider is not a VAT payer. The price includes the rental of the paved area and the transfer.

4.2 If a promotional discount is running, the website shows it together with the original price and its validity period. The price stated in the booking confirmation applies.

4.3 Payment methods:

• online when booking via the Tatra banka, a.s. payment gateway – payment card / TatraPay / Apple Pay, Google Pay,
• cash or card in the office on arrival.

4.4 Proof of payment: confirmation e-mail, invoice, eKasa receipt.

5. Arrival, rental and departure

5.1 The customer arrives at the site at the time stated in the booking. If the customer arrives more than 1 hour early, the provider does not guarantee a free paved area.

5.2 Only the driver enters the site. Fellow passengers and luggage are dropped off at the entrance in front of the office.

5.3 On arrival, the customer shows the booking confirmation.

5.4 If the customer uses the area longer than booked (e.g. due to a changed or delayed flight), each additional started day is paid on departure according to the valid price list, 5 €.

5.5 No refund is given for unused days in case of an earlier return.

6. Transfer

6.1 The transfer to the airport and back is included in the price. The transfer usually leaves within 30 minutes of the customer's arrival at the site; the ride takes about 5–10 minutes.

6.2 On return, after clearing the airport, the customer calls the transfer driver at +421 903 431 720. The vehicle marked “Flinstones Parking Bratislava” usually arrives within 30 minutes in front of the arrivals hall, past the pedestrian crossing on the right.

6.3 One transfer can take 8 passengers (plus the driver). The transfer vehicle has no child seats; customers may bring their own.

6.4 The provider is not liable for transfer delays caused by circumstances beyond its control (e.g. a traffic accident, a closed road, extreme weather). We therefore recommend arriving with enough time before departure.

6.5 Tip: if you travel with small children or a pram, first drop off your luggage and fellow passengers at the airport and then come to the site. We will drive the driver to the airport. You can do the same on your return.

7. Cancellation

7.1 The customer may cancel the booking free of charge no later than 24 hours before the planned arrival by e-mail to info@flinstonesparking.sk, stating the booking number. The provider confirms the cancellation by e-mail.

7.2 In case of timely cancellation, the provider refunds the amount paid in the same way it was paid (card payments back to the card) within 14 calendar days of the cancellation at the latest.

7.3 If the booking is cancelled less than 24 hours before the planned arrival or the customer does not arrive without cancelling, the provider is entitled to a cancellation fee of 100 % of the booking price.

7.4 If the provider cannot provide the service for reasons on its side, it refunds the full amount paid.

8. Withdrawal by the consumer

8.1 The contract concerns a service provided on an agreed date. If the exception under Act No. 108/2024 Coll. applies, the consumer does not have the right to withdraw from the contract within 14 days without giving a reason; this does not affect the free cancellation under Art. 7.

9. Liability

9.1 The provider is liable for damage to the vehicle caused by the provider or its employees (e.g. when operating the site or the transfer) to the extent provided by law.

9.2 As this is a rental of a paved area and not safekeeping, the provider is not liable for theft of the vehicle or items in it, or for damage caused by third parties or force majeure, unless caused by a breach of its obligations. We recommend not leaving valuables in the car.

9.3 The price does not include vehicle insurance. The customer must report any damage to the vehicle found at the site to the provider immediately, before leaving the site.

10. Complaints and dispute resolution

10.1 The customer may file a complaint by e-mail to reklamacie@flinstonesparking.sk or in person at the office on site. The provider confirms receipt and handles it without undue delay, within 30 days at the latest.

10.2 If a consumer is not satisfied with how the complaint was handled or believes the provider has violated their rights, they may ask the provider for redress. If the provider rejects the request or does not respond within 30 days, the consumer may file a request for alternative dispute resolution with an ADR body, e.g. the Slovak Trade Inspection (www.soi.sk).

11. Personal data protection

11.1 The provider is the controller of personal data. It processes name, e-mail, phone, registration number, dates and, where applicable, flight number for the purpose of booking and providing the service (performance of a contract, Art. 6(1)(b) GDPR) and compliance with legal obligations (e.g. accounting).

11.2 Data may be shared with processors needed to provide the service: Tatra banka, a.s. (payment gateway), the website hosting provider and Neon (booking database).

11.3 Detailed information (retention periods, cookies, data subject rights including the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic) is in the Privacy policy at www.flinstonesparking.sk/en/privacy.

12. Final provisions

12.1 The contractual relationship is governed by the law of the Slovak Republic.

12.2 The provider may change these Terms. A booking is governed by the Terms valid at the time it was made.

12.3 These Terms take effect on 1 November 2026.

12.4 The Slovak version of the Terms is legally binding; the English and German versions on the website are translations.